Partner plus R4.1 with Partnermail R3, x11 won't ring from VMS

[AZDave]

I have a Partner Plus R4.1 with a Partnermail R3 (not vs...big box mounted to wall).

When Auto Attendant picks up if someone dials 11 it doesn't ring to 11 it either goes into x12's voicemail, or rings at x10 then goes to it's voicemail.p

Any help would be appreciated.

Thanks in advance.

 

[telprog]

That's a weird on alright, A couple of things to check. Is 11 got forwarding on and also do you have maybe selector code 1 programmed to go to 12. Are these stations in a hunt group. I would double check your VMS and system programming to see if you can spot anything.

What happens when you intercom 11 and no one answers?

 

[AZDave]

selector code 1 is programmed to go to 12. I can change it to 10 or 11 or whatever....but for some reason it defaults back to 12, and will always transfer there.

 

[exsmogger]

When changing selector codes make sure you go to the end of the menu until a voice prompt says "Menu definition saved." Even though you're not changing the auto attendant menu prompt you must go ahead and tell the system to use the existing prompt to get to the area where your changes are saved. Check our website for a reference guide on Partner Mail.

Brian Cox

http://www.jandjcommunications.com

 

[telprog]

If you are using selector code 1 and you have the public dialing station numbers through the Auto Attn. like 11,12,13,14,15 and so on. Every time some one dials a 1 it is going to follow the selector code and not the station number the caller dials.

 

[telprog]

Also instead of selector codes you could use the directory for callers to reach their parties.