Partner Plus II: VMS does not pickup if line 1 is in use

[lefty6]

Newbie here hoping for some advice:

We have a 4 line system with VMS. Extensions run from 11-18.

When line 1 is in use, the automated voicemail will not pickup regardless of what extension is in use.

I know this may be a beginner question, but i've spent 3 hours on this and i'm about spent.

Thanks.

 

[Westi]

does line 2 actually ring?
if so then you need to assign the lines for VMS coverage just like line 1.
if not then you need to get rollover lines.

VMS coverage:
Use #506 to control the number of rings before the AA answers.

use #206 group 7 to assign the lines (look what line 1 is set to, option 1 is assigned option 2 is unassigned option 3 if you want a vm box to pick up instead of the Auto Att)



Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.

 

[TouchToneTommy]

Are you sure that Line 1 hunt to Line 2 when Line 1 is in use? And that is a telephone company feature, not a phone system feature

 

[lefty6]

I guess it's only 1 line which rolls over to another line if someone is using it.

 

[Westi]

sorry lefty6 does that mean if line 1 is in use that line 2 actually rings if the first one is called?

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.

 

[lefty6]

I was able to fix it. Lines 2 and 3 were not assigned to any group, so if someone was on line 1 it would roll over to line 2 and would not go to VMS.

All i had to do was assign each line to auto attendant like you said, Westi.

Thanks!

 

[Westi]

good stuff.


Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.