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Partner MOH
- Thread starter VoIPP
- Start date
Be sure the cable is fitting tightly onto the MOH jack - common problem with partner where the plastic surrounding the cable "outer barrel" hits the Partner case before the metalic part seats well. If that is truly good, then you'd need to replace the system board. I've had it happen before...
Mike
Mike
i like to verify music at the plug on the end of the cable
clip on with a buttset and you should here music
if there is music there then be sure the plug seats well in the ACS
like mforrence said the plug may have to much plastic around
it to fit securely
by partner 3 are you talking acs rel 3 or partner 3 ?
clip on with a buttset and you should here music
if there is music there then be sure the plug seats well in the ACS
like mforrence said the plug may have to much plastic around
it to fit securely
by partner 3 are you talking acs rel 3 or partner 3 ?
- Thread starter
- #4
ignatkarobkin2
Technical User
Its definetly not a common problem on Partner.
Actually this would a first one that I have heard of.
Double check with a butset the rca jack of your moh device as per skip555
Actually this would a first one that I have heard of.
Double check with a butset the rca jack of your moh device as per skip555
crumthwacket
Vendor
ignatz: that's a pretty contentious post - and I agree with mforrence. I'm a vendor (as is mforrence) and I'm quite sure we've installed quite a few between us to know just how common a problem it is
so your suggesting that "Could MOH be blown on the system board? Is that common?'" is common ?
Ive installed /worked on lots of partners starting with the original partner and don't recall ever seeing one that had a "blown MOH port"
I agree with ignatkarobkin2
whats "contentious about the post ?
Just to clarify -
The RCA cable not seating properly is a common problem in our world. Especially when customer goes to Radio Shack and buys the "Gold megga honker" RCA cable. However, once it works, it usually continues to work. The blown MOH port is not common, but also not unheard. We will most often see it when some yokker either hooks 70V speaker line to MOH or an amplified 4 or 8 ohm (like stereo speaker) to MOH. Maybe we just have more yokkers in our part of the world...
Mike
The RCA cable not seating properly is a common problem in our world. Especially when customer goes to Radio Shack and buys the "Gold megga honker" RCA cable. However, once it works, it usually continues to work. The blown MOH port is not common, but also not unheard. We will most often see it when some yokker either hooks 70V speaker line to MOH or an amplified 4 or 8 ohm (like stereo speaker) to MOH. Maybe we just have more yokkers in our part of the world...
Mike
ignatkarobkin2
Technical User
I usually install MOH. Maybe that is why I am not having problems. I only sell authorized Avaya equipment or equipment that is authorized by Avaya to use.
crumthwacket
Vendor
What Mike said.
I say it was contentious because of the way it was phrased - "definitely not" - and mforrence has been around a while and deserves a little more respect than that. I've had countless calls from Partner users all over the country complaining that they're music on hold doesn't work, and the problem was the excess flash on the RCA plug they used to connect to the system.
I say it was contentious because of the way it was phrased - "definitely not" - and mforrence has been around a while and deserves a little more respect than that. I've had countless calls from Partner users all over the country complaining that they're music on hold doesn't work, and the problem was the excess flash on the RCA plug they used to connect to the system.
crum
lets look at the original question
Could MOH be blown on the system board? Is that common?
answer , no its not common I would agree with ""definitely not""
excess flash on a RCA cable doesn't translate to a "blown system board in my book
lets look at the original question
Could MOH be blown on the system board? Is that common?
answer , no its not common I would agree with ""definitely not""
excess flash on a RCA cable doesn't translate to a "blown system board in my book
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