sandman1969
Vendor
Hi all,
Installed a ACS R7 and Messaging R7 6 Port. I have a problem with a Partner Messaging. The Voicemail for the user works perfectly. However, I found problems when I tried to change the IP address. When I did a direct connect throught the RS232 Port with hyperterminal all I would get is garbage in the screen. I do have the correct 355 and serial connectors. At least I have used it many times and I even stop by an old customer and tried it on a ACS R6 with Messaging R6. Anyone have any idea why I cannot connect. Well I decided to try and connect throught he internal modem to change the IP address... When I try to dial the modem **3 it says no modem available. best on other post, I feel the 6-port card is a bootleg. Am I correct in this? Whould that cause problems with the RS232 Port? BTW the Lan Port and everything else seems to work properly. I have contacted my supplier and they have not been completely helpful. I ended up buying another Messaging (still waiting for it) and they will refund when I send the original back. So I guess my questions are. Is the whole thing a bootleg (Unit and Card)? Do I need to only replace the 6-Port card? Has anyone else had problems with the RS232 Port with the correct cables? And Lastly, Can I backup the Partner Messaging with all messages, Voicemail boxes, etc.... and retore it to a new Partner Messaging? What is the best way to do this.
Thanks in adavnce for any help.
Mark
Installed a ACS R7 and Messaging R7 6 Port. I have a problem with a Partner Messaging. The Voicemail for the user works perfectly. However, I found problems when I tried to change the IP address. When I did a direct connect throught the RS232 Port with hyperterminal all I would get is garbage in the screen. I do have the correct 355 and serial connectors. At least I have used it many times and I even stop by an old customer and tried it on a ACS R6 with Messaging R6. Anyone have any idea why I cannot connect. Well I decided to try and connect throught he internal modem to change the IP address... When I try to dial the modem **3 it says no modem available. best on other post, I feel the 6-port card is a bootleg. Am I correct in this? Whould that cause problems with the RS232 Port? BTW the Lan Port and everything else seems to work properly. I have contacted my supplier and they have not been completely helpful. I ended up buying another Messaging (still waiting for it) and they will refund when I send the original back. So I guess my questions are. Is the whole thing a bootleg (Unit and Card)? Do I need to only replace the 6-Port card? Has anyone else had problems with the RS232 Port with the correct cables? And Lastly, Can I backup the Partner Messaging with all messages, Voicemail boxes, etc.... and retore it to a new Partner Messaging? What is the best way to do this.
Thanks in adavnce for any help.
Mark