I have a customer with Partner Messaging for their voicemail. When you call in you get the main greeting. when you transfer to anyones voicemail box you get complete silence. There is no voice telling you where you are going and no greeting to let you know who's mailbox you have selected. We have gone back again and again to make sure all greetings are there and correct. Has anyone ever encountered this problem or are we simply missing something?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations gkittelson on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Partner Messaging System
- Thread starter phonesaz
- Start date
sysconsultant
Programmer
Have you reset the Partner system? (#728) You could dial into the PACS and check the diagnostic report. A power surge could have corrupted the programming or the unit.
Do all modules in the carrier have green lights?
Have you checked that all programming is intact?
Also, resetting the messaging unit through system admin may help. It will get any bugs out, while retaining the programming.
Do all modules in the carrier have green lights?
Have you checked that all programming is intact?
Also, resetting the messaging unit through system admin may help. It will get any bugs out, while retaining the programming.
- Status
Similar threads
- Locked
- Question
- Locked
- Question