Partner Messaging R7 w/6 port card only has 5 ports

[steamup]

Yes, it is true. Only 5 VM ports will respond to Int. calling. That would be ext 28,29,30,31 & 32. Ext 27 rings, ext 33 is busy.

5 slot carrier

Slot 1 = 308ec
Slot 2 = Messaging R7 w/6 port card
Slot 3 = R7 CPU

With the cards installed and 505 set for 28-32, all incoming calls hear "your call is being transferred" no ext. rings

If I remove Messaging VM, at least calls will ring into the system.

Is the port card bad? should I assign 505 for 28-33 even though 33 is busy?

dazed and confused one more time-

Any help is appreciated.

 

[exsmogger]

#505-7 should have 27-32 assigned. If the 6-port card is bad it should respond that the system is in test mode. If extensions 27-32 don't respond with "Welcome to Partner Messaging" I'd say the voicemail is defective.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[steamup]

Yes, it seems like a strange behavior. Int 27 produces ringing, no-answer, no extension is connected at that port.
Int 33 is busy.

Int 28-32 produce VM answer = 5 ports
So I have ordered a replacement Messaging R7.

Thank you for your help-

 

[exsmogger]

33 is on the next slot, so it would ring busy. Never seen a PM with one bad port like this. You could just assign ports 28-32 to #505-7 if you can get by with 5 ports.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[TouchToneTommy]

If you do that, be sure to use #301 to remove all of the lines assigned to Ext. 27 in case it ever comes back to life

 

[steamup]

The real trouble is that incoming calls hear 'your call is being transferred' and no phone rings.

I remove all lines from 505 and still get the recorded msg. I can only get the phones to ring if I remove the Messaging R7 module from the carrier.

More trouble is Int*71 voice page will not work now.
I did just reset/default the CPU due to some legacy programing
bummer-

 

[TouchToneTommy]

OK, your voicemail ports are 27/28/29/30/31/32

(The ACS R7 is 10 through 18, the 308 in slot 1 is 19 through 26, which puts the VM in slot 2 on 27 through 32)

If you have defaulted the processor, then #505-7-27-1, #399-27-28-29-30-31-32 will get the VM ports programmed

Before *71 will work, there needs to be extensions programmed into Calling Group 1. #502-1-(Ext. No.)-1

 

[steamup]

I replaced the Messaging R7 module - all 6 ports are now active

I added all extensions to #502-1 - paging now works

Thank you for help!