Partner Messaging R7 Amber LED Problem

[mikeschumann]

I am in the process of replacing a defective Partner ACS R1 Processor module with an R6 processor (actually a different R1 module that has been updated to R6 firmware).

The system has a Partner Messaging R7 module. After I upgrade the main ACS Processor Module, the Messaging Module has a steady amber LED and is not functional. It works fine with the original R1 Processor Module.

Any suggestions on what the problem is?

 

[TouchToneTommy]

Have you done any of the programming on the new R6? If you don't assign the voice mail ports in #505-7, the voice mail system will not come up.

 

[fshaw]

I have had issues with older carriers (tan with the ATT or Lucent logo on the cover) with the 509 module and expansion modules. I have had to change the carrier when upgrading to an R7 a couple of times, despite the fact that they are supposed to be compatible.

Frank

 

[mikeschumann]

I set up Hunt Group 7 with the same Voice Mail Extensions that were configured in the original R1 ACS Processor Module.

If Hunt Group 7 was set up incorrectly, would that prevent the Partner Messaging LED from going Green? With the original R1 Processor, I moved the Messaging module to a different slot in the carrier (without reconfiguring the R1 processor), and the LED still came up green.

 

[mikeschumann]

It appears that this problem may be related to my 5 slot chassis. I suspect that this is one of the 1st Partner ACS chassis.

When I installed an ACS R3 Processor, the Partner Messaging R7 module worked in slots 1 and 2 but not slots 3 or 4.

I tried the Messaging Module in Slot 2 with the R6 ACS Processor (upgraded from R1.0). It did not work (nor did it work in Slots 3 or 4), so I gave up.

A heads up for anyone else who might run into this.