partner messaging 7.0 1

[plombardo]

i want to be able to call into the system and change the greetings and record new greetings. When I call in i hit *7 then ?

 

[Dexman]

0, #, (Admin password), 9....etc

If it ain't broke, I haven't fixed it yet.

 

[plombardo]

When i hit 0# it transfers me to operator

 

[Dexman]

When you call in and the auto attendant answers, press "# 7". The auto attendant will say "Welcome to Avaya Partner Messaging". Then press the "0 # ....."

If it ain't broke, I haven't fixed it yet.

 

[Dexman]

Oops....I mean press "* 7" then "0 # ....."

If it ain't broke, I haven't fixed it yet.

 

[plombardo]

When i hit 0# it transfers me to operator

 

[Dexman]

Try it this way.....

From a system telephone press the button to access the voicemail system

The auto attendant will say "Welcome to Avaya Partner Messaging. Please enter the extension followed by the "#" sign".

Press "0 #"

Any difference?

If it ain't broke, I haven't fixed it yet.

 

[Dexman]

Which voicemail system does the system have? If it is a Partner Mail VS, the Admin extension is 99 as opposed to 0.

If it ain't broke, I haven't fixed it yet.

 

[plombardo]

I am not on site. I am trying to remote in to do this so the customer can be givin instruction to change system greetings from home.

 

[Dexman]

When you call into the system and the auto attendant answers, press *7. What does the the system say?

If it ain't broke, I haven't fixed it yet.

 

[TouchToneTommy]

If it transfers to the Receptionist when you press *7-0#, it is NOT Partner Messaging. Probably VS mail. Try *7-99#