Partner Messaging 7.0 Announcement Control help

[wcwolff]

Hello - Is there a way to put a caller on hold after the [day] menu plays. I would like the system to act as a call overflow control during the days.

I would like to have a format such as this:

"Welcome to company -everyone is with other customers, please hold for the next available person or choose from the follow options - 1, 2 etc."

How do I put the caller on hold after the announcement plays until the next person is available if the caller doesnt want to use an option and just remain in hold.

Also, if the above is possible, can the hold loop back to the main day menu after the caller has been on hold for say 1 minute.

Thanks!

 

[1043]

You need an ASA/DXD card for that feature.

 

[Furball8675309]

I beleive DXD will not hold the call. What you are referring to is a call que. That isn't available until the Magix.

 

[1043]

ASA will answer the call, play a greeting, and do 1 of 3 things.
1) continue ringing
2) put call on hold
3) hang up
The only problem is there isn't a menu.

Do not use the DXD feature your voicemail will do that for you.

 

[TouchToneTommy]

Well, I once did this with a PVM card - it's pretty cheesy, but it worked for a two person office:

Call is answered by the Auto Attendant - "Thank you for calling XYZ company. Press 1 for this, 2 for that, or stay on the line for the next available operator"

Call times out and transfers to Ext. 10. The VMS Cover rings is set to 6, and the Ringing on Transfer is set to Not Active, so the caller heard music on hold instead of ringback.

Ext. 10's mailbox says "Leave a message, or press 0 to continue holding", so if they press 0 it transfers back to 10 all over again.

Everyone else could hear Ext. 10 ringing, and had a Pickup Ext. 10 button on their phone.


With Partner Messaging, you could work with the Call Answer Service Operator, the dial 0/timeout option, phantom extensions with voice mail coverage that point back to the auto attendant, etc. to come up with a senario that might do what you want.