Partner message lights won't turn on or off.

[map78620]

I've got a partner ACS that has had VM working until the module died. Now we have a new module in and voicemail works but no message lights. I've confirmed the (#09)string is being output from the VM but not from the ksu to the phones. Do you know what parameter I must be missing?

 

[TouchToneTommy]

What type of Voice Mail? Do you have all the VM ports in Hunt Group 7?

 

[itpphoneguy]

Hi map78620,
Did you replace the voicemail with the same type that came out? Have you tried F09 / F10 right on a phone? If F09 does not work, restart the phone system.
It does sound like you are using a Partner Mail stand alone, or an after market. There should be no problem there. Try going on the vm port with your butt set and key #09 ....
-Chris

 

[map78620]

The VoiceMail system is an "ExecutiveVoice" Prophet lite, looks like an Aleen package. The Fea09 or #09 from the phones will not turn it on but the #09XX when manually dialed from the voice mail port 2 will turn on ext.XX. Have reset the phone system and still a problem so per the maintenance contract on the Partner, AT+T is probably going to replace the processor module tomorrow when they look at it. Thanks so much for the input. It's much appreciated. map78620

 

[itpphoneguy]

Hi map78620,
Sounds like the processor is working. I would investigate the strings coming from the ExecutiveVoice further. Curious, let us know.
-Chris

 

[map78620]

Chris, You were on the right track. PROBLEM SOLVED. Today, I rechecked the strings from the Voicemail and it was out putting the command but not the extension number. Therefore no light at that extension. Reprogrammed the string correct and it works again. I hate it when that happens. Thanks guys