Partner Message 7.0 AA options 3

[52rich]

I'm looking for a solution or a work around for a request that is maybe a bit unusual.
We have a Partner messaging 7.0 and are using 1 Auto Att only..The office manager is currently using the day menu for normal hours greeting and the night menu for after 5:00 pm...They currently close for 1 hour from 12:00 to 1:00 pm for lunch and the manager is re-recording the night greeting to inform callers of the lunch closing,then she activates the night button, and then she re-records the night message after lunch with the normal night greeting for when she closes the office at 5:00 pm...Is there any way to record a lunch closing greeting and leave it as is,and have three greetings all on AA 1..or is there a easy work around that would let her toggle from day to lunch,then back to day, and then later go to a night greeting at closing time.
Any ideas..I checked out the scheduling options in the book but I can't see where that would solve my issue.
Thanks

 

[Dexman]

Could the prompt for the night menu be re-worded in such a way as to be suitable for answering calls during lunch and after hours

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[SYQUEST]

Unfortunately, Avaya thinks nobody closes for lunch. To my knowledge Avaya has NEVER had a lunch schedule option on most of the VMS, and in particular the ones for the Partner ACS and prior. So unless you use an outboard box like Octel, or something else, you are out of luck.

Now the Norstar VMS has always had an option for lunch...

....JIM....

 

[TouchToneTommy]

How many rings before the AA answers? You could put an ASA/DXD card in the ACS, set DXD to 0 rings, the AA to 2 rings. Label the DXD button as "Lunch", and have a 30 second "AA". Turn DXD off, and you're back to Day mode, Night mode still functions as normal.

 

[52rich]

Dexman...Unfortunately the answer to your question is no..It's a doctors office and the night message includes instructions to "call 911 if you have a medical emergency " message.

TTT...I like your solution..We are currently set up for 2 rings [ caller ID being used ] so the ASA/DXD card may be a route for me to take.
Thank You for your idea.

 

[Dexman]

Interesting that the customer is a doctor's office. All of the doctors I've been to (as a patient) simply forward their primary telephone lines to an answering service when they are out of the office (lunch/after hours) and do not use voicemails.

TTT's suggestion is excellent.

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