Partner Mail

[v2d]

Upgrading from Partner II to ACS Rel 7 they have existing 6 port standalone Partner Mail.
Is it compatable?

 

[TouchToneTommy]

Only if it is connected to ports on a 206 module, or you have Avaya install a patch in the Partner Mail (requires the modem connected to the serial port of the Partner Mail)

 

[allisland]

TTT- have a question, I have used the stand alone at times with acs r6 AND 308ec with no problems, what problems arise with the R7 that requires using 206 cards and a patch?,is it more then the DND, would like to know in the event it comes up.
thanks

 

[TouchToneTommy]

The incompatibility is the ports on ACS and 308 mods fool the VM ports into thinking they are receiving a call. The port answers, but since there is no real call, it never receives mode codes. It times out, and transfers the "call" to the Operator, causing a 1-cycle "ring-beep" at Ext. 10.

We've solved it in the past by reusing a 206 module just for VM, another that upgraded to all 308's needed Avaya to remote into the VM and program a patch.

 

[v2d]

TTT Thank You for the info.
I do remember reading an Avaya tech breif regarding some incompatability between the 206 & 308 module power supplies residing in the same carrier, but have mixed them many times without any problems.
I will probably use a 206 module for the voicemail as you suggested.