Partner Mail VS Port Noise

[phonesaz]

I just upgraded PMVS R5 from 2 to 4 ports. My VM ports are now 44,45,46,47. 46 and 47 are fine (and were before). When you dial 44 or 45, you get the immediate pickup, but instead of the automated voice you just get a "broken static" sound - so either the 4-port card is bad or the Partner Mail VS board is bad. It seems like a weird problem, unless the recording is, in fact, on the PCMCIA board. Any thoughts?

 

[Dexman]

Initially, the voicemail was using only 46 & 47. 44 & 45 were sitting there unallocated.

One way to tell if the problem is processor or voicemail related would be to swap out the voicemail module with a standard voice module (308EC or 012E) and see if the static is still there.

If it ain't broke, I haven't fixed it yet.

 

[phonesaz]

I guess my ??? is - does the lady's voice reside on the 4-port card or on the voice mail board?

 

[Dexman]

Messages and prompts for the Partner Mail, Partner Mail VS and Avaya Partner Messaging voicemail systems reside on the internal hard drive.

If it ain't broke, I haven't fixed it yet.

 

[phonesaz]

So....if I am having problems with the two added ports, and I read the first response to original post, you are saying the processor doesn't like those two extensions, thus the static - the voicemail is doing "its" job and sending the calls to the ports, but the ports just give static instead of a voice. Thus your statement that the best way to isolate the problem is to temporarily remove the voice mail, replace it with a 206 or 308 board and call each extension and see that I get??

 

[Dexman]

It is not all that unusual for ports on the ACS to develop static. The question is, is the problem in the voicemail or in the ACS. My thought is that the problem is on the processor end, but in order to nail it down, temporarily swapping out the voicemail with a voice module, connecting up a phone and seeing what you get might be the way to go.

If it ain't broke, I haven't fixed it yet.