Partner Mail VS 5

[selmerjoe]

Hello! I have a client that has a Partner II 4.1 Processor (1) 206 R3 (1) 206 R2 and a VS 4. I am on the second Voicemail unit with the same problem. Randomly when a caller calls in and they press an extension it sends them to 10 or 11 instead of the extension they chose... ie 19. I have duplicated this problem. I have already replaced the processor and I plan on replacing the 206 cards next. Any input would be appreciated. I seem to always have the wierd things like this! One system had CB radio transmissions coming through the station ports! LOL. Thanks!

 

[selmerjoe]

I am sorry it is a VS 4 not VS 5

 

[TouchToneTommy]

Sounds like a bad Touch Tone receiver. They are located on the 206 cards, and are a shared resource. With your configuration, there is no way to test, so it would be a swap of a 206 with a known good one, and try again. Or, add a 400 card temporarily, because that would give you an uneven number of receivers, then you can test and isolate the bad TTR (assuming that's what it turns out to be!)

 

[selmerjoe]

Thank you for the information! One thing is that most of the phones are analog cordless phones. I feel that is part of the problem. I am going to replace it with a ACS 6.0 and MLS-6 Phones. Thanks!