Partner mail vs 5.0 issues

[Tripoth]

We have a partner acs 3.0
a partner vs 5.0 with 4 port card

System was struck by lightning.

The processor hard drive was replaced.
The partner mail vs was replaced.

Processor in center slot, vs in 1st. the only 2 cards we have in the system.

I have assigned the hunt group 7 ports correctly. You dial the extension and you get to voicemail.

The voicemail boxes are set up correctly as you can dial the extensions and go to the voicemail box as the rings are assigned.

Now the problem....

You leave a message and the light on the extension lights up for a new message, so far so good.

Now youu go to get the message and the voicemail says that you don't have one.
You create a voicemail greeting for an extension and you call the extension, but you get the default voicemail greeting.
When you shut the system down for a reset, the light goes out as if you never had any messages.

It sounds as if the voicemail cannot or isn't saving anything or ahs any sort of memory.

I checked the programming on the system and there were a few settings set for a DXD and ASA, but I removed the settings.

Does anyone have an idea or resolution?

 

[hbiss]

The processor doesn't have a hard drive but that's beside the point. This sounds like the Mail VS has problems. It's obviously used or refurbished. I would persue a warranty replacement if there is any.

-Hal

 

[cvrbob]

i would reset the mail to factory default,then reprogram the mail boxes new, start with just one & see what happens, , if that didn't take i would replace the hard drive

 

[1043]

Since the Partner Mail VS hasn't been manufactured new for a few years,most likely the refurbished VS5 isn't working correctly and I would look to that for your problem. Hope you got a warranty when you bought it.