Partner Mail Rls 3 Voice Mail

[teltek1]

I took over the maintenance on a Partner ACS system with a Partner Mail Rls 3 PC Voice Mail. It has a RLs 6 processor and three 308EC modules. The last module is a 206 Rls 4.1 that has 4 analog ports connected to the Voice Mail. They started having the usual static issues on the Voice Mail ports. I tried replacing the 206 with a 308EC for the analog Voice Mail ports but had a problem with port 3 continuously calling ext 10. I rebooted everything with no luck. I verified that the voice mail ports were right in program #505. Everthing else seems to work. I had to put the 206 back in and the problem went away. Is there a compatibility issue with the Partner Mail Rls 3 and the 308EC Rls 3?

 

[TouchToneTommy]

Yes there is.

If the Partner Mail has not had a patch applied by Avaya, keep it on a 206 module.

Also check to see if the MW light for the extension port that keeps calling is turned on. The Partner Mail interpets the MW signal as an incoming ring. So it "answers" and waits for the "caller" to dial something, and getting nothing transfers the "call" to the operator.

If the MW light is on, turn it off and try again with the 308