Partner Mail on Partner ACS/Calls going out from 78 & 79

[NiceRing]

I have an older Partner ACS with the Partner Messaging 7.0 credit card voice mail. I just installed a call accounting system on it and I see that calls are being made in the wee hours of the morning and during working hours also FROM extensions 78 and 79. Thank God these are not international calls, mostly local, but many to other states. Mostly short durations, not over a couple of minutes, but 20 or so a day.
Yesterday I went and restricted those extensions to internal only and used every program that had to do with restrictions that I could find in the manual. And this morning the report shows it is still happening.
Just FYI, the system is maxed out, all 5 slots full and all extensions in use. 8 CO lines in use.
I am bewildered. Any ideas out there??

 

[TouchToneTommy]

There's no outcalling on Partner Voice Messaging, and there's no Centrex transferring either. You can remove any lines assigned to 78 and 79, through #301, and they will still receive incoming calls directed through #206/#208.

Do you have any extensions that are forwarded to outside numbers? Could be that a call arrives on a line that is answered by the auto attendant, the caller transfers to an extension that is forwarded to the outside number, and the CAS is showing the VM port as the originator of the external call?

Reading the ACS manual under the SMDR section, it says that the extension number appearing for transferred outgoing calls is the originator extension.

 

[NiceRing]

I didn't think there was any outcalling, that's why so baffled. I did remove the lines in #301, but I did not do anything in those other 2 programs. I will check that. But that's incoming only. The reports show incoming and outgoing calls, but mostly outgoing.
This system does not give SMDR info for transferred calls, it seems.
I will check to see if any extensions are forwarded, but I cannot wrap my head around how that would show 20 or so outgoing calls. Have to think about that one. I really don't think anyone is forwarded, but I will certainly check out all the extensions, just in case. What is the feature code for cancelling CFW?? Would it show on the display if the phone was fwd-ed?
There is another office in another part of town that does forward all their calls TO this location at certain times of day.

 

[TouchToneTommy]

Forwarding to outside numbers is only possible on R6, 7, and 8, so Feature 59 will tell you that.

#322 allows Remote Call Forwarding, you could see if any extensions have it enabled, perhaps turn it off, see if anyone complains, and if the outgoing calls from 78 and 79 stop.

 

[NiceRing]

The Mail is 7.0.
Hmm. I have looked in my manuals and I don't see any #322, it seems to stop at #321 until #399 to copy. But I will certainly check it out.

 

[TouchToneTommy]

No, if it is the PCMCIA card stuck into the ACS processor, it is Partner Voice Messaging, and it is either "Large" or "Small" depending on the maximum number of mailboxes.

The ACS itself is what you find with Feature 59. Release 6 and up have program code #322 for Remote Call Forward, earlier releases don't.

 

[NiceRing]

12 mailboxes max.
Oh, I see. Thanks for the clarification. I will follow up.
Really appreciate your expertise.

 

[NiceRing]

R 3.3.3

 

[NiceRing]

Still having issues with calls on 78 and 79. Someone wrote asking (thread was removed), what the config of the system is. Partner ACS/5 slot carrier. Slots 1,2,4&5 are 308EC cards. Processor 3.0. and VM pc card/Large/12 mailboxes in slot 3.
I was using the terminology that calls are coming from ports 78 and 79. Those are not the ports, just extensions? But there are no phones with those extensions. How can calls be in and out on those. I thought the extensions are 10 through 40??

 

[TouchToneTommy]

The 2 voicemail ports ARE extensions 78 and 79. The ACS being R3, there are no phones forwarded to outside numbers. What's the possibility of posting part of the SMDR output showing calls from 78 and 79? Also, I would try using a computer connected to the SMDR port capturing the raw SMDR output for a couple of days, and see if there is something that the call accounting system is misinterpreting.

http://www.touchtonetommy.com

 

[NiceRing]

So you are saying that I should just try to find the raw data from some of the calls I have reports on and compare them to see if it is showing other extensions. Just today, one of the users said she made a call from ext 15 and checked the reports and it showed her call coming from 78. You are most likely on the right track but I sure don't know what I can do to fix this problem. The tech support for the CAS is not so great.
Thank you. I will check it out.

 

[NiceRing]

I checked the raw data and it shows the calls coming and going from 78 and 79. What now??

 

[TouchToneTommy]

Please post some of the raw SMDR data - you can obscure numbers if they are sensitive

http://www.touchtonetommy.com

 

[NiceRing]

The only info there is to see is "I" incoming, "C" calls out, duration, extension, time, and date. Nothing else coming from this old Partner. What are you thinking might be helpful to you? "See if there is something the CAS is misinterpreting"? Sorry, but this is my first CAS.
I will get something printed in the next day or two.

 

[Dexman]

By making test calls, are you able to duplicate the problem?

I "FEATURE 00"

http://mysite.verizon.net/vze7n25t/

 

[NiceRing]

Printed out the raw data from the Partner ACS. Just posting one of the pages. I do not know what the * asterisk signifies. You can see there are numerous calls from and to 78 and 79.

Having trouble copying and pasting and not sure how to attach the .pdf Every day it's a new adventure with this!

 

[TouchToneTommy]

Host it elsewhere (such as Dropbox) and post a link to the file

 

[NiceRing]

you are so smart. will do. thanks. it sucks i can't just attach the pdf file.