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Partner mail gives no "leave a message" option.

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dmfrazz

dmfrazz

Programmer
May 6, 2011
18
US
I have a user that just recently discovered that her voicemail is not allowing people to leave messages. Instead, it says she is unavailable and press *8 to transfer or for assistance press 0. How can I fix this?
 
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Log into the mailbox, and select option 8, for "Record Mode".

Change it from Answer Only to Record
 
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If it is truly Partner Mail, check the class of service for the mailbox. It could be a transfer-only mailbox; it needs to be a Call Answer mailbox. If it did allow messages at one time, it could be the mailbox is full. Delete all messages in the mailbox.
 
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