On 2 of the 14 phones when you pick up the handset by default (same on other sets) it picks up on line 8 which is fine, however when pressing the autodial for an internal extension it does not disconnect line 8 and keeps it on hold? It works ok on the other sets?
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Partner Line Issue
- Thread starter maxse
- Start date
TouchToneTommy
Vendor
Then the other sets are not auto line selecting an outside line, but the Intercom instead.
Note that when you lift the handset, and then press an auto-intercom button for another extension, the display says Transfer and the extension number.
Program the extensions to select Intercom first, and then Line 8, and whatever other lines in the order you want them accessed. When they lift their handset, it will be ready to Intercom to another extension, or they can press an available line, or they can press 9 for the next available line according to your order.
From Ext. 10
Feature 00
Left Intercom Twice
Right Intercom Once
Dial an extension number
Dial **
Left Intercom
Press each line the the order you want them accessed
Feature 00
Note that when you lift the handset, and then press an auto-intercom button for another extension, the display says Transfer and the extension number.
Program the extensions to select Intercom first, and then Line 8, and whatever other lines in the order you want them accessed. When they lift their handset, it will be ready to Intercom to another extension, or they can press an available line, or they can press 9 for the next available line according to your order.
From Ext. 10
Feature 00
Left Intercom Twice
Right Intercom Once
Dial an extension number
Dial **
Left Intercom
Press each line the the order you want them accessed
Feature 00
Telecomboy
Programmer
Or just press the auto-dial button prior to picking up the handset. This will auto-select the intercom for you on speakerphone, then when you pickup the handset it will transfer the call off speaker to the handset.
- Thread starter
- #4
Is there a workaround? They don't want to have to dial nine to get an outside line. It's working fine on all of the other sets, you pick up a set and it picks up line 8, then if you press the autodial key for an extension it works fine and disconnects the other line?
TouchToneTommy
Vendor
I can't imagine what would be different between extensions, if the ones that work "right" are also picking up line 8 when you lift the handset.
You could try using Copy, #399, to copy a working extension to a non-working extension.
So they lift the handset, it selects line 8. They have outside dial tone? When they press an auto-intercom button for another extension, it will put that line on hold, in preparation for transferring the "call" to the other extension. At this point, line 8 is just dial tone, and the phone company is waiting for someone to dial a phone number. While you are talking to the other extension, the dial timer at the phone company has expired, and now they are sending you the "please hang up and try again recording" or the howler, and finally the open loop disconnect signal, which will cause line 8 to drop.
But if they finish their intercom conversation before the phone company sends the open loop, when the caller hangs up, the "call" transfers, and it rings on the other extension.
That's why they should be manually pressing Intercom before pressing the auto-intercom button, or as Telecomboy says, press the auto-intercom button BEFORE lifting the handset.
Also, if their dial tone is derived from an IAD, most of them will provide the open-loop when an outside call disconnects, but NOT when the dial timer expires.
You could try using Copy, #399, to copy a working extension to a non-working extension.
So they lift the handset, it selects line 8. They have outside dial tone? When they press an auto-intercom button for another extension, it will put that line on hold, in preparation for transferring the "call" to the other extension. At this point, line 8 is just dial tone, and the phone company is waiting for someone to dial a phone number. While you are talking to the other extension, the dial timer at the phone company has expired, and now they are sending you the "please hang up and try again recording" or the howler, and finally the open loop disconnect signal, which will cause line 8 to drop.
But if they finish their intercom conversation before the phone company sends the open loop, when the caller hangs up, the "call" transfers, and it rings on the other extension.
That's why they should be manually pressing Intercom before pressing the auto-intercom button, or as Telecomboy says, press the auto-intercom button BEFORE lifting the handset.
Also, if their dial tone is derived from an IAD, most of them will provide the open-loop when an outside call disconnects, but NOT when the dial timer expires.
- Thread starter
- #6
Makes perfect sense Tommy, they are reporting this problem just after I cut over all of their pots lines to Comcast Digital (over emta digital-analog). But it's still odd that they are having this problem only on a few of the sets.
I'll try the set copy, if that doesn't do it they will have to dial 9 on those sets.
I'll try the set copy, if that doesn't do it they will have to dial 9 on those sets.
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