I'm replacing an old Partner Plus R4.0 module with a Partner II R4.1 module. I've been working through the programming but cannot figure out what I've done wrong. Incoming calls immediately go to the receptionists voicemail. When the call comes in, you hear a brief ring, then 2 lines light up. I have the extensions assigned to Hunt Group 7 and have the rings before going to VM set at 3 rings. What am I doing wrong???
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Partner II R4.1 has VM pick up on first ring 2
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TouchToneTommy
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You don't have the voice mail ports assigned to hunt group 7. So incoming calls ring at both port simultaneously, are picked up without mode codes, and transferred to the Operator.
Post your hardware configuration, and you'll get the correct ports to put in the group.
Post your hardware configuration, and you'll get the correct ports to put in the group.
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TouchToneTommy
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You don't do either.
Putting the VM ports into Hunt Group 7 will automatically filter how calls are sent to them. Even though it looks like the lines still ring on the VM ports when you look at them through centralized telephone programming, they really don't. Incoming calls are sent through Call Dist Group 7, or Call Coverage. All calls sent to the VM ports are send with "mode codes", strings of touch tone digits, that tell the VM how to handle the call.
The VM ports also get their Intercom Dial Tone changed to "Machine", so that the Itcm DT sounds like an outside DT (so as not to confuse some outboard VM's). Also, the Auto Line Select gets changed to Intercom, Line 1, Line 2, Line 3, etc. If you were to remove the line assignments from the VM ports, you couldn't have outcalling.
An interesting experiment to do sometime is take a system without VM, program one extension port into Hunt Group 7, and observe what it does.
Putting the VM ports into Hunt Group 7 will automatically filter how calls are sent to them. Even though it looks like the lines still ring on the VM ports when you look at them through centralized telephone programming, they really don't. Incoming calls are sent through Call Dist Group 7, or Call Coverage. All calls sent to the VM ports are send with "mode codes", strings of touch tone digits, that tell the VM how to handle the call.
The VM ports also get their Intercom Dial Tone changed to "Machine", so that the Itcm DT sounds like an outside DT (so as not to confuse some outboard VM's). Also, the Auto Line Select gets changed to Intercom, Line 1, Line 2, Line 3, etc. If you were to remove the line assignments from the VM ports, you couldn't have outcalling.
An interesting experiment to do sometime is take a system without VM, program one extension port into Hunt Group 7, and observe what it does.
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