Partner II line erasing

[ESWP]

When attempting to assign an existing line to an existing extension, somehow I "erased" the line from all extensions on my system. Now, there is no dial tone to make outgoing calls, nor is there any ringing on incoming calls on that particular line. Can anyone offer help to restore the line.

 

[TouchToneTommy]

Do you actually have dial tone on the end of the cord where it plug into the 206 module? Is the line button programmed for the correct CO port?

If dial tone is good, and the button programming is correct, swap a working line and the bad line at the control unit - what is the result? Which buttons work and which don't?

You may have a problem with dial tone getting to the control unit, or you may have a bad CO port.

 

[ESWP]

Thank you for your reply. I did not handle any of the Partner hardware when programming from Extension 10, so I feel confident it was purely a programming error. However, in looking at the Partner Control Panels, I did learn that the problem line was numbered out of order and I was incorrectly programming it as Line 6, when it was numbered on the Control Panel as Line 7 (seemingly out of order, but it was what I inherited!) I reprogrammed using Line 7 and that seems to have restored service. Thanks again for your response and direction!

 

[Dexman]

The Partner II is quite an old processor. If staying with the Partner platform is possible, consider upgrading to the Avaya Partner ACS R8. This processor offers the ability to save configurations to a PCMCIA and/or internal memory. If a mistake is made while implementing programming changes, you can simply reload the last known good configuration, and, get up & running again.

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