Partner hunting/coverage

[Phonedaddy]

I have a customer who is sharing their ACS rls 6.0 system with another business. They both use the same AA, but have their own lines. This is what they would like to have: When a caller reaches the AA and they dial 24, the call should ring ext 24 three times, if no answer then forward to ext 11 and if ext 11 does not answer after three rings the go back to ext 24 for three more rings and if not answered then go to ext 24's mailbox.

Does anyone know how to make this happen? possibly a hunt group then cover? Any ideas would be welcome, Thanks Bill

 

[Westi]

not going to happen I am afraid
you can send the calls from 24 to 11 and then to 24's mailbox but not ringing on 24 again.
The above scenario would be done via a cover button on extension 24.

Joe W.

FHandw., ACS

If you can't be good, be good at it!