Partner Edition IPO PRI to AA

[tekguy125]

On the Partner Editon IP Office has anyone had any experience sending a DID number on a PRI to the Auto Attendant? I see there is a drop down list for destinations where you can select an extension number, an extension's mailbox, Hunt Group 1-6 or voicemail (prompted to login to mailbox). I do not see Auto Attendant as an option and I can't type anything in the destination box (only the drop down menu). I also found a separate setting in the channel setup area where you can set the hunt schedule to always, but that was no help.

The PRI is working with sending DIDs to extensions and mailboxes. Any help would of course be appreciated.

Thanks

 

[CarGoSki]

Voicemail" should be the last selection available

 

[CarGoSki]

PRI Trunk Channel Setup

• Admin: Default = Out of Service
Options are In Service, DID Only, Maintenance and Out of Service.

• Channel: For information only, not editable.

• Appearance ID: Default = Auto-assigned
This number is used to uniquely identify the telephone line or channel. The number can be assigned to programmable buttons on extensions to allow the users to make and answer calls on that line or channel.

• Local Number

• Anonymous: Default = Off

• Coverage Destination: Default = None.
If set to None, calls on the channel only alert on user extensions with line appearance buttons that match the lines Appearance ID. However a specific extension (line coverage extension), hunt group (group call distribution) or the voicemail can be selected to also receive call alerting for incoming calls on this line.

• System administrator phones can be used to set the coverage destination of a line to an extension (line coverage extension) or a hunt group (group call distribution). They cannot select a calling group.

• When the phone system is in night service mode, calls alert at the members of the Night Service group.



DID Mapping Table

This table is used to set the destination for incoming calls that include DID digits. These are routed by matching the DID and ICLID information received with the call to an entry in the table. This overrides the Coverage Destination settings of the channel on which the call was received. Calls routing by DID mapping are not affected by the phone system being put into night service. If no match is found the call is routed to extension 10.

• DID Number
If the incoming DID of a call on the trunk matches the DID set here, it will be routed to this destination. The system supports up to 4 digits DID (additional digits after the first 4 are ignored). Leave blank if only CLI matching is required.

• Incoming CLI
If the incoming caller number on the trunk matches the Incoming CLI set here, it will be routed to this destination. Leave blank if only DID matching is required.

• Destination
When this field is selected, the drop down list allows selection of the extension or group to which calls matching the DID Number and/or Incoming CLI settings should be routed. The destination can also be set to Voicemail.

 

[tekguy125]

Yea, I saw in the documentation it says the Auto Attendant is an option but I don't see "Auto Attendant" as an option on the drop down list.

Is there something I'm missing?

Thanks for reading my post

 

[CarGoSki]

Its a bit strange. Make sure that Trunk Coverage destination is set to Voicemail and make sure that the AA greetings are recorded 7841 in particular and make sure that Trunk VMS Delay is set to Zero and Trunk VMS Settings Schedule is set to Always.

Then boot it, then kick it.