Partner DND issue

[fonedude]

PACS 6.x. AA Day answers in day mode. Customer states, at lunch, they put it in night and put x13 in DND. Incoming calls go to x13's mailbox. #507 was set to always. Ancoming calls are being answered by AA Night.
I don't see how this could have worked.
I changed #507 to day only. then, incoming rings the night group, which has only ext 13. If I put 13 in DND light on phone flashes green but doesnt go to 13; mailbox. If I take 13 out of DND, 13 will ring, still doesnt go to mailbox. ICM calls go to 13's mailbox.
Any help would be appreciated.
TIA

 

[CarGoSki]

look at line ownership to see if the extension owns the lines.

 

[fonedude]

I tried #208 both ways, It didn't change it. I see now that the Night service group wont overflow to a mailbox. I cannot see how this ever worked. I have a test system on the bench trying everything.
People tell me this has worked for 8 years....

 

[fonedude]

CUSTOMERS WILL DRIVE ME NUTS. I call back to say I'm working on it and I get a totally different call flow from the other contact lady. Because it had night hunt group programming in it I was baffled. But they said it always worked that way. If I had hair I would pull it out.

 

[CarGoSki]

So your issue is no issue at all?

 

[fonedude]

Ya, No issue, working to designed intent.

 

[CarGoSki]

Always glad to hear that particular piece of news.