Partner Call Queueing? 1

[messagelink]

Does any Partner system allwo for call queueing?

For example. A small business with 4 agents. All agents are on the phone. More calls come in than can be answered. Instead of ebing sent to their voice mail the calls are answered by an auto answer message and told that "all agenst are buys.. etc., please wait for the next available agent, etc" then the callers are placed in a hold que an when one of the agents hangs up the next call is sent to that available agent.

Can this call center application be applied within the Partner enviroment?

 

[TouchToneTommy]

Read up on Partner's from the .pdf document that was referenced in an earlier thread.

Although there is no queueing available in the Partner, an ASA/DXD card can offer the Auto System Answer feature. An incoming call is answered after X-number of rings, a 10 second (max) message is played, and the call is placed on Hold. Options include the call stop audibly ringing at this point and show as holding at Ext. 10 only, or continut audibly ringing at all extensions with ringing programmed, although the call is actually on hold.

For real call center applications, look to Legend/Magix or IP Office

 

[messagelink]

I understand that Melin Magix is an older versin of Partner. Does it come with the same up to date features as Partner i.e. CID,AA,VM etc..

I have started to read the pdf doc you advised. It is very informative. Thank you.

 

[mforrence]

Merlin Magix is not an older version of Partner. They are VERY different animals. Magix is a real PBX that, with the right module, will support Partner telephones. However, the Magix has also been manufacturer discontinued...
Mike

 

[messagelink]

In the refurb market does the Magix station sets come with displays for caller id and other interactive system functions?

 

[1043]

The Merlin Magix does have display phones to display caller ID but there isn't call logging on the phones like the Partner.