Partner Auto Attendant Answers Too Quick

[ITWanaB]

I just added a VMS 5.0 to an existing Partner ACS R1.0 and went thru the programming. Ii have a 5 lot carrier with processor and 2 expansions on the left. I installed the VMS immed. to right of processor. It has a 4-port card. I want the A.A. to answer on the 4th ring but instead, it picks up immedialtely at the first ring and starts beeping ext. 10. At the same time, 2 lines light up. I have 3 lines and I assigned them to A.A.1
Any idea what is causing this?

 

[skip555]

look at hunt group 7

 

[ITWanaB]

I have assigned huntgroup 7 to ext. 34 & 35 and assigned the 3 lines I have to huntgroup 7. Is this what you mean?

 

[ITWanaB]

Even though I recorded a greeting with the prompt menu, the callers hears "Your call is being transferred to the receptionist".

 

[TouchToneTommy]

Even though I recorded a greeting with the prompt menu, the callers hears "Your call is being transferred to the receptionist".

and

At the same time, 2 lines light up.

This indicates that at least one (and probably 2) of your voice mail ports are not assigned to Hunt Group 7.

Do you have a 4-port expansion card in the VS mail? Thay would make your voice mail extensions 32-35.

Call each extension individually and see what answers.

 

[ITWanaB]

I took out the 4-port card and replaced it with a 2-port card that I had and the problem went away. You may be right about the extensions or maybe the other card was bad. I'm not sure.
Thanks a bunch.

 

[TouchToneTommy]

Well, if you put a 4-port card in, you have to put 32, 33, 34, and 35 in Hunt Group 7. Above, you indicate you only put 34 and 35 in the group.