Partner ACS with eCas software help

[campbellsoup06]

Guys i need some help, im stumped on this one. I have a partner ACS R6 that we just installed eCas on. The users have to dial a three digit code after dialing the phone number to get outside dial tone from the provider. SMDR settings are set to all calls, 24 digit format. The ecas software will see the calls and numbers but no account code will show up . I configured a test Forced account code because the customer wants to remove the dial out code from the provider and simply use ones from the phone system. However, after configuring it the account code, it does not show up in the ecas report. After configuring the forced account code, we still had to press the account code after dialing the number to get an active outside call. but again we were unable to see the account code at the beginning of the phone number or at the end of the number in ECAS.

Any Suggestions and advice or tips from the field would be greatly appreciated.

Thanks guys.

 

[thephonelady]

It sounds like you have everything set up ok. There are not too many options for Partner SMDR. Maybe Account Codes on SMDR is not supported on Partner. Try calling Veramark and see if they can give you any Tech Support @ 585.383.6806

 

[TouchToneTommy]

Partner SMDR does output the Account Code that you input through F12

If you are prompted for an additional account after dialing the phone number, that is coming from the telephone company, not the Partner system.

Use the serial port on your computer and Hyperterminal to capture the raw SMDR data, to confirm what is coming out for each call, and see if the SMDR software can be configured to match the expected fields.