Thanks HyTech and Dexman! The external modem is something I attached to the laptop because the connection was unreliable/nonexistent with my laptop's internal Conexant modem. Conexant works fine for Legend/ Magix dialup. My R6 Processor does have the Backup/ Modem card installed. Sometimes I get "no answer" error messages, sometimes "connected at 14.4" but can't log in. Occasionally I can get in and see the menu, and even see the Remote Backup complete, but retrieving translations shows very slow progress and never completes. I wonder if the modem needs something changed in the AT command string. I've used this modem to log in to Definity switches.