Partner ACS Rel 4.0 Fax/ Aito Attendant issues

[telemarksman]

Previously I had only 2 lines going into partnerACS Rel. 4.0. Auto Attendant answers all calls. Line 2 is also the published fax number. I had set it up 2 years ago so that if AA detected CNG tones, calls would be routed to Ext. 15( Fax machine)
Last week I added new line 3. After calling line 3, AA would answer and then send to Fax machine. I took line 3 out of Ext.15 appearances, now when I try to Fax, no CNG tones, therefore no fax reception.
Any suggestions?

alwayslearning

 

[telemarksman]

oh yeah I have Partner Mail VS 5.0

alwayslearning

 

[SYQUEST]

Do you get inward voice traffic on line 2? If not, why have the AA answer? Just have 15 answer instead for faxes.

....JIM....

 

[telemarksman]

No hunt group due to all 3 lines are in a residence, also 2 different providers of dial tone.

alwayslearning

 

[SYQUEST]

Since your response is confusing, I'll ask it another way. Is there a reason the AA answers line 2?

....JIM....

 

[telemarksman]

Yes, voice calls are coming in to all three lines. AA is set to answer all three lines and then alllow caller to choose their preferece of who to speak to or leave a message for.

alwayslearning