Partner ACS Rel 3.0 door phone problems

[telemarksman]

Customer has existing 308 with 200E card.
1st three lines are C. O.s
Line 5 is where the Viking Door box is hooked up to.
When door box button is pressed it rings thru to Ext. 10, possibly others, but Door box can barely I mean barely, hear the person at Ext.10 when they answer.
ext. 10 can barely hear the door box. Also door box has a lot of garbled inductive type noise or power type noise as in slight clicking.
1st pair is going from Door box to 2nd line on 200 E card. I switched it to line 4 same results. 2nd pair on door box is to the Viking power transformer.
Any suggestions.

alwayslearning

 

[TouchToneTommy]

I doubt that it has anything to do with the Partner system, or the cards that you're connected to. Use your butt set instead of connecting to the CO port on the Partner, and see if you get the same result. Then download the manual for the Viking, and adjust the pots on the board to try and boost the volume.

 

[ttech]

Remove the door phone and temporarily hook it up next to the phone system to rule out the inside wiring.

 

[Dexman]

I would also suggest using either butt set or a SLT to test the cable. My church has 2 Avaya/Bogen door phones and the most common failures I've seen with them are noise and low audio.

I "FEATURE 00

 

[exsmogger]

You might need a trunk adapter like on the Legend/Magix.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Telecomboy]

Viking door boxes also have volume adjustments if you take the faceplate off. You may need to adjust those, I believe there are seperate volume controls for speaking/listening.