Partner ACS R7 restore procedure

[thephonelady]

Hi-
I have a cust with an ACS R7 processor installed only 2 weeks ago and x16 is defective. It is a port problem and I am getting a repl. from Avaya. How do I backup the existing processor and restore it to the new one? There is no backup card and the translations have been saved to internal memory. Thanks in advance!!

 

[1043]

Your beat unless you have a backup/restore card. Its a shame the salesman didn't sell it. For less than a $75.00 it worth it.

 

[itpphoneguy]

Hi thephonelady,
This is too easy. Download the translation onto your laptop. When you install the new one, set the password (#730) and upload the translation. I have done this a few times demonstrating the proceedure.
-Chris

 

[comdata]

I haven't installed an ACS R7 but plan to do so in the near future. What software do you need and how do you conect to the ACS R7 for progamming? Thank you.

Alex

 

[ttech]

The software is available at support.avaya.com the cable is an 8 conductor cord and a 355a or 355af adapter (the same setup as a legend)


Don

 

[itpphoneguy]

Hi Alex,
You need "PC Administration". It will support everything from the current release (R7) down to ACS R3.0. It will connect on the R7 via admin port like the Magix / Legend or via modem.
-Chris

 

[1043]

Backing up to your laptop and restoring is a good idea. The problem of not having a backup card is if the processor crashes completely. Unless you have a current backup on your computer your will still have to reprogram it manually.

 

[itpphoneguy]

I keep a backup of all my customers. That way if the processor is a total loss, I can program a new one at the shop and run out with it. Now, if we could only upgrade the translations like WinSPM. Why not? Why why why why.

-Chris

 

[comdata]

Thanks ttech, itpphoneguy and 1043 for sharing your experiences. It gives all of us one less hurdle to jump in the hustle of life in the dialtone lane.

Alex

 

[itpphoneguy]

You got dialtone? All I got is battery! My ticket number is ....

-Chris ;-)

 

[thephonelady]

Thanks everyone for all of your help & advice. I ended up taking a bkup card out and did a bkup and restored the new proc. from it. Worked like a charm. I also emailed all of our sales people that it would be in their cust. best interest ( and mine!!!) to sell them a backup card.
Thanks again!!

 

[itpphoneguy]

Hi thephonelady,
Oh yeah! We do every time. The customer does not have an option as far as I'm concerned as it's for their own good.
-Chris