Partner ACS R7 Caller ID system time Syncronization

[pg60]

I have several customers that are at R7.091E and have Caller ID. Everytime they get a call it changes the time of the system. I have turned off/on ADST and reset the time but the next call changes it again. I have asked the customers to have their carrier try to give the correct time but they are unable to. QWEST says they cannot. This happens on T1 and T1's broken out to copper. Does anyone know if there is a software release that fixes this. or if AVAYA is working on this. There is not much info on the support.avaya site. It seems that AVAYA doesn't seem to concerned about issues with Partner as they are with IP Office and Comm Manager.

 

[Westi]

I don't think that 91E has that feature but I could be wrong, I heard that the 91O has it and they are working on a feature to turn it off but nothing yet

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[1043]

The beta versions(123,124) has the fix. I have a customer with 15+ offices using qwest. They give central time on all of their calls. They told me that the customer signs a waiver stating that when they sign their contract. But Westi is correct, that feature wasn't available until the "J" "patch".