Partner ACS Question about DND

[grs033]

Hello again folks,

I have installed an ACS system with a 509 processor and Partner Mail VS release 5.0 with auto attendant for a new business. The client wants to be able to use DND to send calls transferred from the AA directly to the person's voicemail, with the option for the caller to press 0 during business hours for the receptionist.

Instead of going to VM directly, the call gets transferred to the extension, then immediately gets transferred to "the receptionist" (ext 10). Intercom calls, however, will go directly to VM when DND is set. In the VM mailbox, the personal operator is set up for extension 10. To rule out that being what is making the call go to ext 10, I deleted the personal operator. It didn't make a difference.

Is there some setting I'm missing which would allow calls transferred from the AA to be sent directly to the subscriber's VM when DND is activated?

I appreciate your help! Thanks!

 

[exsmogger]

Did you turn on VMS Cover for the extension? #310 is the programming procedure.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[grs033]

Yes.... Automatic VMS cover is set on all the extensions... Thanks though

 

[Telecomboy]

It's been awhile, but didn't VS R5's have an issue with DND? There is a patch available to upgrade your R5 to the latest release that will then allow the DND to function properly. What you are experiencing is the issue that happened. When DND is active it transfers the caller to the operator instead of the phone's extension.

 

[grs033]

Hmmm reading other forums it seems difficult to be able to do the patch... Does anyone have advice on how to get this to work somewhat easily?

 

[exsmogger]

I had forgotten about the DND issue on the VS R5. As I recall you need version 5.0.21 to be compatible with the ACS R7. Check the version by logging into mailbox 0 and then press 7.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[grs033]

I just logged into the system manager... the release is 5.0.16.. How would I update to 5.0.21?

 

[exsmogger]

You'll need a Partner Mail VS R5.0.21 upgrade card. I'm pretty sure this is the link to the file on the Avaya site:

http://support.avaya.com/css/appmanager/public/support/Downloads/P0223

You'll need to unzip the file and then load it onto a linear flash PCMCIA card. Upgrade cards are available if you don't have the means to do this.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[1043]

http://www.tek-tips.com/viewthread.cfm?qid=994259

An oldie but a goodie.

 

[Dexman]

Upgrading the voicemail to an Avaya Partner Messaging might be worth considering.

I "FEATURE 00

 

[EmuDan]

Before you do the upgrade, another thing to check for is to see if a VMS Cover button (F15) has been programmed on the phones. If it has, the button will override the Automatic VMS Cover setting (#310).

Dan