Partner ACS PVM R3.0 Voice Mail Cards

[drewmich]

We have spent many hours working in our tech lab to figure out why the R3.0 SMALL & LARGE PVM Voice Mail PC Cards fail - ring busy or dead ring. We have isolated some issues and have had limited success to repairing them.

Have any other techs had any success in determining what exactly causes these PVM R3.0 PC Card mail failures? Avaya has been very closed lipped about this problem which occurs over 20% of the time to these voice mail cards by our estimates and knowledge of the problems within Avaya's distrubition system?

Avaya just released a new board design for both the SMALL & LARGE R3.0 Cards (CWD4B) and I believe they are even being manufactured by a different board manufacturer. Hopefully this change will lower the high failure rate.

If you know what some of these problems are caused by beside power surges, and also the fixes .... then please send me an email privately to discuss and we can share info about them.

Thanks,

Andrew Roach
President - Drew Telecom Group, Inc.
Lucent Voice Mail-Component-Transtalk Repair Specialists
Lucent/Avaya Telecom Brokers/Resellers
drew@triton.net

 

[itpphoneguy]

Hi Andrew,
I would think we are talking about manufacturing defects here, correct me if I'm wrong. The cards run off the ACS power supply. It's filtered already with surge varistors built in as well. Could be the PVM card uses parts with no surge overvoltage headroom at all. I tried to reply to your email, but it just bounces back.
-Chris