Partner ACS - PC Large - Want AA to Pick Up After One Ring

[jokermia]

Customer has a Partner ACS R6.0 w/PC Large. They want the AA to pick up after one ring and understand that they likely won't get Caller ID. Is it just a matter of changing the VMS Cover Rings (#321) for all the extensions, or do I need to do anything else?

 

[1043]

not #321

#506

mode 1 = day
mode 2 = night

 

[1043]

#321 is individual covereage for user mailboxes

 

[jokermia]

Thanks - this worked perfectly. I have another customer who says that their system is ringing non-stop and never going to the AA greeting that they've set up. Should I assume that they've somehow got it in Mode 2 (Night) since the day AA doesn't pick up?

 

[1043]

If voicemail ports are programmed correctly and voicemail works.

Then Check


#206 group 7, lines are set to 1 assigned.
#507 lines set to always
#506 sets ring delay

 

[jokermia]

It turned out to be #507 - the lines were set to Night. We made the adjustment and all is well. Thanks so much for your expert help!