Partner ACS - Calls Going Directly to Auto Attendant

[jokermia]

Partner ACS R7. All of the calls have started going directly to the Auto Attendant after about a half ring. I checked the system and the Night button is not activated. Would it be a problem with the VMS cover rings? What else may be the issue if it's not the cover rings? Please let me know if you need more information, thanks.

 

[EmuDan]

If your Auto Attendant normally is active ONLY at night, then check #507 (VMS Hunt Schedule) and make sure each line (01,02,03,etc...) is set to 3=Night Only

Dan

I wouldn't say I "hate" my job...it's just that most days, I'd rather get kicked in the nuts repeatedly instead of being here.

 

[jokermia]

Update with more info on this: according to the site, the problem appeared when the UPS that the system is plugged into started beeping. When someone went back to check on the beeping, they accidentally tipped over the UPS and unplugged it. When they plugged it back in, the incoming calls started going to voicemail. Outgoing calls work fine, however. I'm not sure how a UPS coming unplugged would cause the issue, so I'm open to suggestions.

 

[Telecomboy]

Sounds like it lost programming when it lost power which happens if the batteries in the processor are dead or close to dead. Anyway, do they have a backup card in the system? If so from x10 or x11, Feature 00, Left Intercom Button Twice, #125, then pick the backup file to restore from and press enter (Right column, second from top).

If no backup is there, you will need to reprogram voicemail ports (#505, hunt group 7, enter voicemail port extensions) at a minimum depending upon what all was lost).

 

[jokermia]

We ended up restoring from backup - thanks for the help!

 

[Dexman]

With most software versions of the R7 processor, the batteries are no longer used for programming retainment. The processor boots up from either internal memory or from an external PCMCIA. The batteries only function is to keep the Change Batteries message from appearing on EXT 10 & 11 telephone displays.

I "FEATURE 00"

http://mysite.verizon.net/vze7n25t/