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Partner ACS - Calls Go Right to VM Without Night Service Active

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jokermia

IS-IT--Management
Mar 4, 2004
306
US
Partner ACS R7 w/(2) 308EC mods. All calls were going to Auto Attendant immediately this morning when the staff came in. I walked the contact through checking the Night Service button and it was inactive (not assigned). We then tried to assign it and turn it on and off, but the red light stayed on regardless. We tried moving it to different buttons, etc., but all calls kept going to AA right away regardless of whether it was on or off. Ultimately we left the Night Service button at 2-Not Assigned. I checked and there isn't a System Password set up. What other reason/programming would send the system to Auto Attendant right away?

 
Edited to add: I checked #506, #507, and #206 and all are set as they should be

#506 - all lines are set to 6 rings
#507 - all lines are set to Always
#206 - all lines are set to Group 7

 
How about #505 - are all of the VM ports assigned?

When you say the Auto Attendant is answering, is it really the auto attendant or is it the system announcement "Your call is being transferred....."?
 
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