I have a customer with only a 509 with Partner Messaging PC Card. The receptionist likes to keep it on night mode set to 0 rings so it will go directly to the AA. About every other call, it will take the AA ~5 rings to pickup. I popped in another good VM card to see if it was that but it does the same thing. I could only assume it was something with the processor?
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Partner ACS Auto Attendant not picking up
- Thread starter Skins56
- Start date
TouchToneTommy
Vendor
You have some extension number other than 78 or 79 assigned to Hunt Group 7, which is for the VM ports only.
The group is circular, so a call rings at a VM port and is answered right away. Next call rings at the next VM port and is answered right away. Next call rings at some extension number that is NOT a VM port, doesn't get answered for 4 rings, then advances to the next extension number in the group, which happens to be the first actual VM port, and gets answered.
Check #505-7 for every extension from 10 through 57, plus 76, until you find it, and then set it to 2-Not Assigned
The group is circular, so a call rings at a VM port and is answered right away. Next call rings at the next VM port and is answered right away. Next call rings at some extension number that is NOT a VM port, doesn't get answered for 4 rings, then advances to the next extension number in the group, which happens to be the first actual VM port, and gets answered.
Check #505-7 for every extension from 10 through 57, plus 76, until you find it, and then set it to 2-Not Assigned
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