Partner ACS 8 strangeness.

[vtsnaab]

Hi Folks.
I have been testing the setup of the ACS V8 system I now have & have done only a little programming on it after defaulting it.

All it has is the 509 & the 2 308 modules with extensions 10, 11, 12 connected, and no outside lines yet.
X10 is a 34D; X11 is an 18D & X12 is an MLS12D

It does some odd things which I hope someone may explain to me, please:

- When calling via intercom from ext. to ext. - upon pickup it makes a bunch of touch tones audible only at the destination ext. - no matter which ext. initiates.

- Every so often (each 1/2 hour ??) it just rings an extension 4 times - and when I pick it up it makes a bunch of touch tones. This seems to cycle through the connected stations.

I hope there is some simple explanation for these odd things...

Another question that I am unclear about, please:
When in place there will be 5 outside lines & ~10 extensions total.
All outside lines need to ring on all extensions at all times.
All calls need to go to VM if unanswered after 4-5 rings.
The VM is to be used with a single greeting & mailbox like a system-wide answering machine.

The question regarding the above=>
Is the only setting needed for all the above made by adding (all ??) extensions to hunt group 7 - or have I missed a detail here ??

Thanks for helping me with this.

 

[TouchToneTommy]

TAKE THE EXTENSIONS OUT OF HUNT GROUP 7

Hunt Group 7 is ONLY for the Voice Mail ports, NOT for extensions that have mailboxes assigned to them.

If your set up is:

308, 308, 509, Voicemail, your voicemail extensions are in the 35 through 40 range, but it depends on if you are using the Partner Mail VS an if you have a port expansion card in it, or the Partner Messaging and which port license card you have. Or if you are using Partner VOICE Messaging


So what you are experiencing is the system thinks every telephone is a voicemail port. It rings it every 1/2 hour to sync the clock. If you were to add a Night Service button, it would ring a port every time you went into and out of Night Service. The dialing tones you hear are "mode codes" which tell the voicemail system to do something every time it answers. Synch the clock, go into or out of night service, play the auto attendant, play the voicemail login prompt, play a mailbox greeting and take a message, etc.

 

[vtsnaab]

Oooops - my bad - Thanks Again TouchToneTommy !!!

This is why I didn't try to take up coding as a career - too many things to keep straight, and now that I ain't so young anymore I can REALLY get things all screwed up - like this time.

Now I know exactly what I did wrong & can correct it - thanks.

Does this (the mode codes) also somehow explain the strange intercom thing I described above ??

I will be using 4 extension ports for the Amanda, externally and not the VM module as I see no advantages to it & a major disadvantage in that it contains a 2.5" HDD that may be pure h*ll to replace...whereas the Amanda has a full-sized HDD that I can easily replace myself.

All this having been said - if I slim this down to just the 509 & a single 308, where will the 4 ports needed for external VM fall then, please ??

Thanks.

 

[TouchToneTommy]

It will be whatever 4 ports you choose to interface to the Amanda - probably the last 4 on the module. Put those, and only those, into hunt group 7. Don't use Ext. 10 or 11, or the 1st 2 ports of any expansion module, as those are Power Failure Transfer ports. In the absence of AC power, the 1st line on the card cuts through to the 1st station port, and the 2nd line to the 2nd station port. This would leave your Amanda connected directly to outside dial tone.

 

[vtsnaab]

Thank You TouchToneTommy - that was all it really was, including the strange tones on intercom.

Makes me very glad & grateful for the help I've gotten here as such things are not obvious, especially for dummies like myself.

Thanks.