Partner ACS 7 & Messaging Date/Time

[dennislongnecker]

I have a ACS R7.0 with Messaging Release 7 (Version 7.0.4). Finally turned on the messaging this morning.

When reviewing messages I am leaving on the phone, the Date and Time Stamps are incorrect. The current time on the Displays is correct. When I go into the Partner Messaging GUI, it says it will get the time for the switch, but it doesn't look like it is.

I saw one item that said to make sure only the messaging extensions are in Hunt Group 7. When I went in, 43-79 were in Hunt Group 7. I reviewing the Messaging Release 7 System Managers Quick Reference, And it talks about which ports to assign to Hunt Group 7...I have a 5 slot / 4 port system. If this is my problem, how can I determine which extensions are assigned to the Partner Messaging Board I have installed in SLOT 6?

If this isn't the problem, any other suggestions?

 

[TouchToneTommy]

Only the actual voice mail ports should be in hunt group 7.

Count your extensions starting with the ACS R7 in the center slot. That is Ext. 10-18

Assuming you have 308 cards in the other slots, slot 1 is 19-26, slot 2 is 27-34, slot 3 (the 4th slot over, the center slot is labeled "P") is 35-42.

Finally, your Partner Messaging in the last slot, is seen as a 6 port card, so it is 43-48. (BTW, there ain't no slot 6)

The actual ports depend on the port license card installed in the Voice Mail. 2-port, it would be 43 and 44. 4-port, 43/44/45/46, and 6-port is 43/44/45/46/47/48.

Remove ALL extensions other than the working VM ports from Hunt Group 7. Then restart the entire phone system by cycling the power, and it should synch the time.