Partner ACS 308 upgrade 1

[gromcal]

We have a 5 slot carrier with a main module, messaging module and 1 308 module. From left to right it goes 308,VM, main.
We purchased a new 308 module where do i put it in the carrier? I assume the 4 slot but i want to make sure. Will this mess with the VM system at all?

Thanks.

 

[Dexman]

Hello!

Move the voicemail module to slot #4 and put the new 308EC into slot #2.

Next you will need to remove the extensions found in Hunt Group #7 (as they will now be incorrect for the new configuration), and add the new correct extensions to the group.

 

[1043]

What voicemail (model and release) and how many port license? Someone will help you change your extensions in group 7 if you need it.

 

[gromcal]

It is partner messaging 5 or higher i think, the ACS is 5. I believe it is 2 or 4 ports so i assume i will need to find the new ports then use them as members of hunt group7 and remove the existing ones. Will this be the only thing i need to do.

Thanks.

 

[Dexman]

The Avaya Partner Messaging has only 3 revisions: 1,6&7. The Partner Mail VS comes in R1->R5.

If the System Admin logs in to extension 99, you have a Partner Mail VS and the greeting will tell you which revision.

If you have an Avaya Partner Messaging, the system Admin logs in to extension 0.

 

[gromcal]

i log in using extension 0

 

[Dexman]

Ok so that eliminates the Partner Mail VS. You have one of the 3 revisions of the Avaya Partner Messaging.

Now can you tell us if you have a 2,4 or 6 port PC card plugged into the front of the voicemail module? The printing on the PC card will tell you.

 

[gromcal]

well i am not in front of it but i know that extensions 26, 27, & 29 all go to the VM system. So it is a 4-port but one of the ports is broken maybe? I did not do the initial setup for this system.

 

[Dexman]

There are only 3 ports listed, so port #28 is missing from the list.

After the modules have been moved, remove those ports from Hunt Group #7 and add ports 34-37. That should get you rolling. (If my math is wrong, someone will correct me).

 

[gromcal]

Thanks. It seems right.

 

[Dexman]

Let us know what happens!

 

[Dexman]

One more thing.....

After all the programming is done, you can test each of the 4 new ports by pressing one of the "Intercom" buttons and then selecting each one of the 4 new ports. If all is well, you will hear "Joyce the Voice" say "Welcome to Avaya Partner Messaging".

Needless to say I am curious as to why port #28 was not in Hunt Group #7

 

[gromcal]

This worked great. I moved the modules. remove the extensions from the Hunt Group. I added 34-37 to the hunt group and everything worked. All 4 VM extensions now work. I am not sure either why only 3 worked before.
Thanks.

 

[Dexman]

Great to hear that all of the ports work. If you paid for 4 ports, you should get 4 working ports!

Glad I could help!