PArtner ACS 308 5.0 PC large voice mail card garbled message problems

[telemarksman]

Customer has COX phone service. Connectivity problems in the past with T-1 circuit.

Garbled voice mail messages.Swapped out PC large card
Still problems Swapped out ACS processor. System has newer style 5 slot carrier and a 206 card.
Seems problems are on the 1st 3 lines, cuz how many people would get deeper into the hunt group after 5:00 P.M.
Still problems
COX uses T-1 from AT&T
Any suggestions??
Thanks

alwayslearning

 

[WikiTech]

This has been posted before. I was faced with this issue after a Partner install for a new client w/cox. This was a warranty issue and care went into troubleshooting.All garbled messages were traced back to Cell phones.(Same as garbled M.O.H.) If I called from a landline and left a message in the general mailbox then remotely retrieved that same message via *7, it was crystal clear.