Partner 18d Programming After Power Outage

[Partner User]

Hi there. Our office uses Partner 18d. We had an outage and I've been able to get everything set back save for 1 issue. We have four extensions programmed with their own 10-digit phone number.

Problem is: when someone dials a direct line, all 4 phones in the office ring. How can I program a direct line to ring at just the one phone number being dialed rather than have it ring at all extensions?

Thanks in advance

 

[Commshark]

Hello, in centralized programming you will see each line button lit solid. Press the line buttons of the lines you don't want to ring until the light is blinking fast.

http://www.commshark.com

 

[Partner User]

Thanks. I have to do this from extension 10 or 11? Just feature 0 0 then hit the line?

 

[TouchToneTommy]

At Ext. 10
Feature 00
Left Intercom Twice
Right Intercom Once
Dial an extension number
The lines light up

Solid=Immediate Ring
Slow Flash=Delayed Ring
Fast Flutter=No Ring​

Press each line button to toggle between the possible states, until the line you DON'T want to ring is fluttering, and the lines you WANT to ring are solid
Right Intercom Once
Dial the next extension number to program and repeat
Feature 00 when finished

 

[Partner User]

I followed your steps and the direct line still rings on every phone. Thank you for answering

 

[Commshark]

TTT's instructions are correct, make sure you're making the change to all of the ext's.
Do you have a backup of the programming from when it was working?

http://www.commshark.com

 

[TouchToneTommy]

Did you do something like assign all of the extensions to Hunt Group 7?

 

[Partner User]

Yes. Every extension is on Hunt Group 7.

 

[TouchToneTommy]

Well, then take them out!

Only the actual voicemail system's ports should be assigned to hunt group 7. You need to determine those extension numbers, and remove everything else.

Post the model of voicemail (Partner Mail, Partner Mail VS, Partner Messaging, Partner Voice Messaging, and if you have a port license/expansion card in the unit), which slot it is located in, and what other modules are in which slots, for help on determining the VM system ports

 

[Partner User]

It's a Partner Voice Messaging System. I followed:

Feature 00
Left Intercom button Twice
#505-7-78-1
#505-7-79-1
Feature 00

to initially get the system back up and running again. Do I need to do this again to program an extension? Sorry if I seem dense on this. I've gotten everything else up and running to this point. Appreciate the help.

 

[TouchToneTommy]

You need to do #505-7-(every extension number from 10 through 57, and 76)-2 (unassigned)

 

[Partner User]

Thank you. So to make sure I have this right, we have 4 extensions programmed, 10-13.

So #505-7-11-2. Then repeat for 12 and 13? Thank you.

 

[TouchToneTommy]

AND for Ext. 10 as well. ONLY 78 and 79 belong in that group. And if you programmed anything between 14 and 57.

 

[Partner User]

So I have gone through the process and all the extensions are not assigned. I dial a direct line and all phones still ring. I've followed all steps above. Thank you.

 

[critchey]

So you when you do #505 then group 7 no extensions are assigned except 78 and 79? You have to check more then just 10-13 nothing should be assigned but 78 and 79. If you verified that, and you also verified you have the lines set to no ring for the extensions, the only other thing I can think of is a group with those extensions is assigned to the lines thus making them ring.

#206 group call distribution
Group (need to check groups 1 through 6)
Line (have to check each line)

The truth is just an excuse for lack of imagination.

 

[TouchToneTommy]

4 phones and Partner Voice Messaging? Default the system and start over.