Partial printing of First page in PDF

[vbSun]

We have a website which opens a PDF file in an IE window. But when using either the IE Print Button or the Adobe Print button in PDF toolbar, the first page is not printed properly. It only prints the last 25% of the first page. Every other page is printed properly, only the first page has this problem of partial printing.

Have you had this issue before? How do you resolve this?

OS : Windows XP
Acrobat Reader : 7.0
External Window Handler Plugin : 7.0.0 (14/12/2004)

Thanks in advance.

 

[apepp]

...extensive trouble shooting tips here:

http://kb.adobe.com/selfservice/viewContent.do?externalId=316508&sliceId=2

...save the pdf to the hard disk from the browser and try in reader itself is one thing I would try first...

...if this works it is probably something to do with explorer...

...try from another browser or computer etc, etc...

...the cause could be memory issues or multitude of other issues...

Andrew

 

[vbSun]

Thanks Andrew.

The only difference between the working and not-working machines is the version of Browser. IE is 6.0.2800 in faulty machines and it is 6.0.2900 in working ones.

I will post more as I dig out more details.