Partener Messaging 7.0 2

[fbass]

I have just tried to install a Partener Messaging 7.0 into a Partner ACS 6.0 to replace an older but still working Mail VS 4.0. Installed it in slot 4 of a 5 slot. VMS hunt group 7 is set to extensions 36 - 39. The VM will not answer incoming calls, I just get "You're call is being transferred" and then it rings x10 immediately. For some reason the ACS does not see the VMS extensions. I can dial the VM from any extension and it answers so I think it is set up correctly but it won't answer an incomong call. Any help would be greatly apprecaited.

 

[kwing112000]

Do you have the right port card in it? You will need to put the ports in hunt 7. Then assign the lines to that hunt. #206 i think. Check your ports. Call the extension numbers of the ports. The ones that answer are the only ones needed in hunt 7. Also did you remove the old ports. I think they number differently than the older messaging.

 

[TouchToneTommy]

Both VS Mail and Partner Messaging are seen as a 6 port card to the Partner processor.

But....VS Mail uses the LAST 2 or 4 ports, while the Partner Messaging uses the FIRST 2, 4, or 6 ports.

So, you need to remove 38 and 39, and add 34 and 35 on Hunt Group 7

 

[fbass]

Problem solved. Thanks for helping.