Parking calls

[stroyer74]

We have a Merlin Magix 2.2 system running in Key mode. Currently we have our phones setup with two intercom buttons each. When a call comes in to our operator’s extension, it ties up one of her intercom buttons. When she puts that caller on hold, it still keeps that intercom button tied up.

Is there a way that she can release or park the call so that it isn’t tying up her intercom button?

Reason for wanting this: most of the phone users do not use the #9 + trunk pickup process – they just press whatever line the caller is on. Since we only have six phone lines in our company, all the phones have all six lines programmed as personal lines so we are able to pick up the call by just pressing the line. When the call is picked up this way, the operator’s intercom button stays busy until the call has been completed.


Any ideas?

Thanks
Sheldon

 

[ken07734]

You should have 3 buttons for intercom on the console. one sys ring one sys voice and one sys 00 for transfers and stuff.

 

[ken07734]

If you have a DSS you can renumber the park zones to something inyour extension range that will appear on the DSS and then just park the calls, then announce where they are and the user can dial #9+the park zone to pick it up.

 

[TouchToneTommy]

The operator (or anyone transferring calls) can also transfer the call to the extension, then press "camp-on". The call will switch to hold at that extension for the camp-on timeer duration before returning to the transferrer.