Park recall timer, any thoughts?

[AJ22]

Hi all

I have setup below

Calls come in to AA they have 3 group options. Only 2 operators answering calls (its a health centre and short staffed) on each phone I have usual 2ICD group keys per group so they can handle more than one group call at a time if they wish. I also have 3 fixed call park keys. Instead of transferring they use call park for doctors rooms.

Issue I have is the operators are confused when doctors don't pick the calls up within the (240) reacall tiner. So the call goes off call park and starts ringing on receptionist intercom.. this causes them to mix calls up because they think all there incoming calls will always be presented on group keys which they are but I found this to be the issue

Only one solution I can see and thats making docs answer calls quicker?


Any ideas on this would be greatly appreciated as I'm back on site tomorrow.


Thanks

 

[obtsystems]

the ringback tone is different, should be shorter and faster rings than the incoming call

 

[AJ22]

Hi OBT. Yeah it is but still confuses them. Don't see any way around it. Would be good if I could push out the recall time even more but cannot. If I have 2 group calls queuing and at this point is hits the 240sec Recall time, will the recalled call show up first rather than the group call? Or is it first come first served ?

Cheers

 

[cody64]

This may not work in your case but I have used extensions in the past as park slots, this allows you to use call forward on no answer rather than waiting for them to recall. This would allow you to forward them to an extension that appears back on the main phone which is labeled as parked call or whatever.

 

[AJ22]

Good idea Cody i have used that method on mitel previously. cheers