Park Lines

[onwiththeshow11]

We have a Merlin Legend system and I am wondering if it possible to somehow transfer calls to a park line so you could then get on a walkie talkie and announce that someone has a phone call on line whatever. It would even be fine if I had to go around to each phone in the building and program some type of pickup button.

Thanks in advance.

 

[TouchToneTommy]

Operators can park calls at 881-888 (can be renumbered), and users can park calls at their own extension numbers. Use Pickup (#9) and the park zone or extension number to retrieve the call.

See the feature reference for detailed information.

 

[merlinman]

You could also try this:

Camp on – A BETTER WAY TO TRANSFER and/or PARK CALLS

Many customers want to have their calls “screened” by an attendant and not have callers “automatically” go to voice mail. That is, they want to allow the caller to choose, by way of human intervention, whether or not to be sent to voice mail.

Also, the users of the system who are being called are not always at their desk, but they are somewhere the building. This makes locating such users and routing calls to them rather difficult, especially in the environment of “no one goes to voice mail, unless they choose to.”

Using the two features Camp On and Voice Mail Coverage Off, a really superior method of operating in this environment can be accomplished.

SCENARIO:

1)A call comes in for Bob, and the attendant answers it.

2)The caller requests to speak with Bob.

3)The attendant now transfers the call to Bob’s extension, 123.

4)The caller hears MUSIC until Bob answers, or until the call “transfer returns” to the attendant.

5)The call does NOT go to Bob’s voice mail because he has his VM Cover Off button activated.

6)Bob is not at his desk and the attendant gets the caller back by transfer return.

7)She now asks the caller “Would you like for me to locate Bob, or go to his Voice Mail?”

8)In this case, the caller asks that she locate Bob.

9)She again transfers the call to Bob’s extension, 123 and then presses her Camp On button.

10)Now the caller hears MUSIC ON HOLD, until Bob picks up his phone or does a “pick up” of the call elsewhere in the building, or until the call returns to the attendant.

11)The attendant can now make an announcement either over the Loud Speaker Paging or using the Voice Page feature of the LEGEND or MAGIX to tell Bob he has a call. In fact, all she has to say is “Bob, you have a call.”

12)Bob can now do a “Pick Up” of his extension, from any phone in the system, and retrieve the call.

NOTE: The “Camp On” can be used as the ONLY transfer method, eliminating the need for her to do 2 transfers, unless Bob doesn’t answer. The downside of this is that camp on can have a longer return interval than transfer, causing the caller to wait longer.

BENEFITS:

The caller will hear music while he is in the “camp on” state.

Camp on return can be as long as 5 minutes (300 seconds) whereas transfer return can only be up to 9 rings, or about 45 seconds. This provides the called party a longer amount of time to answer the call.

Once the call has returned to the Attendant, either QCC or DLC, the attendant will see on their display the Name and Extension number it is returning from.

Users aren’t required to stay at their desks. This is handy in many office environments.

The attendant doesn’t have to spend a great deal of time locating users, and having them call her back to determine which station to transfer their callers to. Calls are always camped on to the users own extension.

Users can either answer their phone or pick up their call from any other phone, without having to know any park zone codes. All they have to know is their own extension number, and the “Call Pick Up” code.

Night service automatically “turns off” the Voice Mail Coverage Off feature. So at night, calls are covered by voice mail.

This allows a very personable use of voice mail and transfers that many companies are looking for.

http://home.comcast.net/~merlinman