Park Button not working Correctly with Auto Voice Recording 8.1(81)

[itguy604]

I think I found a bug, How do I get Avaya to address it?
We don't have any support or anything..

IPO 500 v2 8.1(81)
VMPro 8.1.9501

We have a Incoming Hunt Group set to Auto Voice Recording ON.
The receptionist parks the caller to Button #101

Joe answers from his Desk by pressing the Button #101
The call is silent as if there's No Caller on the line.

However, if you Dial any numbers (1 thru 9) or temporarily put the caller back on hold,
the call is there.

If we disable the Auto Voice Recording, the Park buttons will work as expected..

How we fix it?


Thanks!!

 

[IPGuru]

We don't have any support or anything..

That is your answer.
To get Avaya to investigate any issue you need IPOSS

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