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Panasonic Kx-T624E door opener code not working

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Halk123

Vendor
Mar 16, 2016
1
GB
Hi I have moved to a house with a Panasonic KX-T624E system. I have tried looking at online instructions and also found a note at her house saying gate #551
But when someone buzzes at the gate although the phone rings we cannot seem to let them in with that code.
Can anyone advise. We are of the understanding that we are on the default code and use T7020E phones.
There were apparantly more than one phone line at the house and we moved in and Sky adopted one of them, would it be a problem if they adopted a different line to what was previously used?
Any help would be greatly appreciated. I'm renting this place so ideally don't want to be replacing it with newer system if there a chance of getting this working.
 
If you ate talking to the door unit you dial 5 or flash/R button and 5 if using a standard phone

to open the door when not talking to the door is 551 or #551 if the extension numbers are 2 digit and not 3 digits ie 201 or 21
 
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